Read the prompt, then draft your responses when you're ready.
During a Saturday rush at the neighbourhood variety store, a caregiver requests a refund on a toy that broke that afternoon. The sales associate quotes the receipt-only policy, the customer insists the item was clearly defective, and a short line gathers to watch. You take over as the shift supervisor just as the conversation becomes sharp.
Related scenarios
The Wellness Fund Choice
As part of a committee, you must allocate the last of a wellness fund to either a broad-impact initiative or a targeted, high-need intervention.
The "Culture Fit" Concern
As the most junior member of a hiring committee, you hear senior members use coded language that may reflect bias against a qualified candidate.
Store Queue Misunderstanding
Limited stock and unclear signage spark tension in a checkout line you are supervising.