Read the prompt, then draft your responses when you're ready.
Following a major water main repair, you are asked to join a live community broadcast to explain the city response. Residents are wary after conflicting information on social media. Questions about timelines, safety, and compensation continue to pour in as you prepare to go on air.
Related scenarios
The Unreceptive Teammate
You must give critical but necessary feedback to a talented but defensive teammate who is impacting the group's work.
Clinic Backlog Bridge
An anxious patient considers leaving after a long wait while clinic staff juggle unexpected delays.
Health Fair Rumour Response
A social media rumour about your health fair booth sparks fear and slows service.